Quality
Quality isn’t a checklist. It’s our culture.
We believe that quality is everyone’s responsibility. From frontline colleagues to clinical leads, we all play a role in creating outstanding experiences – every single day.
We don’t wait for inspectors to tell us what good looks like. We set our own high standards and work together to exceed them. Because for the people we support, good is never good enough.
What quality means to us
- Listening and acting on feedback from the people we support and their families
- Continuous improvement through audits, digital tracking and co-produced reviews
- Transparency with families, professionals and regulators
- Clinical excellence with in-house MDT input and ongoing colleague training
- Real-time care planning using Nourish, our digital system
- Co-production that ensures people shape their own support
Our Quality Ethos
Quality is everyone’s responsibility, and we all play a role in creating experiences every day. Everyone is encouraged to speak up if something isn’t good enough – the standard we walk past is the standard we are willing to accept.
Our quality ethos is being consistent and reliable. Together we deliver quality outcomes for the people we support. We equip our colleagues – working shoulder to shoulder with them.
Regulatory excellence
We are regulated by:
Care Inspectorate Wales (CIW) in Wales
Care Quality Commission (CQC) in England
Our internal quality team goes beyond inspection frameworks – focusing on outcomes, experience, and emotional wellbeing.
"Strive helped my daughter settle for the first time in years. She has friends now. She has purpose. She smiles more"
Let's Connect
Have a question or feedback?
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Make a Referral
The first step is to get in touch with our referral and assessment team. This can be done via the above form or via email. We aim to respond to referrals and enquiries within 48 hours. Alternatively, call a member of our team on 01246 556453.